ELIXYS

 

 

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OVERVIEW / CONTEXT

The ELIXYS is a software-operated radiochemistry instrument used in cancer research and diagnosis. It is used to make radioactive PET "probes", which are then injected into animal or human recipients. This case study takes a brief look at the redesign of the software platform used to operate the machine.

DISCOVERY / RESEARCH

The goal of the redesign effort were mainly to address functionality issues. Key issues were discovered through customer complaints, others were discovered by employing UX methods. 

The following design methods were employed to discover UX issues:

  • Heuristic Analysis
  • Contextual Inquiry
  • Stakeholder interviews
  • User interviews
  • User tests
  • 5-second tests

 

heuristic analysis_annotated

Fig: UX Debt list composed from discovery phase 

INSIGHTS / PROBLEM DEFINITION

The UX methods yielded some interesting insights. This further informed the direction that the redesign needed to take. The key goals from the discovery phase were:

 

PROBLEM

There are 8 major areas of software. Similar elements across these areas had slightly different UI design.                     

GOAL

Build a cohesive & consistent design language

PROBLEM

The software has multiple setup constraints. The user is left guessing on these without clear directions or error messages.

GOAL

Communicate actions & system states more clearly

PROBLEM

4/5 research participants expressed that they follow a specific set of actions in sequence everytime, with minimal deviations.

GOAL

Design a guided workflow for sequential steps

PROBLEM

There is a long wait time between new user training and actual use. Many customers are infrequent users. 

GOAL

Offer on-screen help and design for control

PREVIOUS DESIGN

The screens below show the initial workflow prior to the redesign.

before

REDESIGN

The following screens show a redesigned workflow.

after

Selected Works

ELIXYSInstrument software design

SliceProduct Design | Ecommerce

GNextCorporate Design

CoLabCorporate UX